Lovely Car Rental

Introduction

At Lovely Car Rental, your privacy matters to us. This policy explains how we collect, use, and protect any information you provide while using our website.

If we ask you to share any details that can identify you, we assure you that it will be used only in line with this privacy statement. We may update this policy occasionally, and any changes will be posted on this page. Please check back regularly to stay updated. This policy is effective from 18-04-2025.

What We Collect

We may collect basic personal information such as:

Your name and Last Name
Contact details like your email address or phone number
Demographic data such as your area pin code, preferences, and interests
Information shared through surveys, feedback, or offers

Apart from the information you directly share, we also gather certain technical details when you visit our site or app. These may include:

The browser and device you’re using
The website that brought you to us
Pages you visit and the time spent
Your device ID and location, especially during bookings

For calls made to our customer service, recordings may be made for quality checks and training purposes.

When using our mobile app, we may also collect:

Your preferred language and location settings
The make and model of your phone
Your mobile operating system
Type of mobile browser
Your real-time location during rides
How you interact with the app (for example, how often and for how long you use it)
Data from SMS (only after you give permission) for things like auto-filling OTPs during transactions

Why We Collect This Information

Here’s how we use your data:

To maintain accurate records
To improve our website, services, and mobile app
To send occasional updates or offers you might find useful
To reach out for feedback or customer experience surveys
To personalize the website or app based on your interests

Your Security Is Our Priority

We take your privacy seriously and have put protective measures in place—both digital and physical—to keep your information safe from unauthorized access or misuse.

Cookies

Cookies help us offer a smoother browsing experience. They’re small files placed on your device that let us:

Track which pages are most helpful
Understand user behavior to improve our site
Tailor content and recommendations to suit your preferences

You can always choose to accept or block cookies through your browser settings. Blocking cookies may limit some features of the website.

Links to Other Sites

Sometimes, our website may link to other websites for your convenience. Please note that once you leave our site, we have no control over those external websites. We suggest reviewing their privacy policies before sharing any personal information.

Sharing Information

We do not sell or share your personal details with third parties without your permission, unless required by law. If you’ve opted in, we may occasionally send you updates or offers from our partners.

Need Help?

If you have any questions about how we handle your data, feel free to reach out using the details on our Contact Us page.

Privacy Policy